2021 Finance Leadership Development Program

• Deliver awesome customer care experiences for Intuit’s small business premium customers, by working directly with them by phone, video or
• Be the first point of contact to resolve challenging customer inquiries with empathy and compassion using appropriate problem solving strategies, troubleshooting skills, knowledge management tools, and self-empowerment, owning the outcome from start to finish
• Initiate and engage in consultative conversations to uncover customer pain points and, as appropriate, recommend other Intuit offerings as solutions to
• Make good decisions to manage your time effectively and juggle multiple tasks with a sense of urgency
• Learn and utilize multiple internal software tools and applications to solve for customer issues
• Learn multiple Intuit Payroll or other products and services, including Quickbooks Desktop, and proactively keep all product and service knowledge up to date
• Own the outcome for each customer situation, applying systems and process thinking to find solutions to the identified
• Effectively communicate appropriate information with relevant stakeholders and management by sharing out both technical and business issues in a clear and concise manner
• Ability to evaluate a customer issue and determine if the unexpected result is a product, process or people issue, and then act appropriately to implement an effective
• May participate in experiment design sessions that articulate the customer experience and drive change using data backed
• Mentor others to improve their effectiveness, while offering and accepting honest and direct feedback
• Demonstrate adherence to Intuit’s values, and role model them to help develop others

• Excellent verbal and written communication skills, inspiring confidence and reassurance while leading customers through the steps to resolve issues
• Customer obsessed mindset and skill in handling difficult situations is a must
• A keen problem solver, proactive and solution-oriented; confident and able to take charge, think on their feet, plan and guide others through complex situations
• Ability to hold consultative conversations to identify customer pain points beyond the reason they called in, and recommend other Intuit offerings as solutions to improve the customer’s overall business
• Must possess basic computer skills including, but not limited to MS Office Suite, while navigating through and using multiple software tools at the same time
• Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction
• Detail oriented, the ability to properly document customer call notes, information, data, and troubleshooting steps in a computer system using multiple software tools
• Flexibility to adapt and thrive as Intuit’s business needs evolve
• Ability to be curious, ask tough Be a self starter and a solution oriented innovator
• Ability to articulate any limitations of data, as well as, identify customer insights from data
• Ability to manage multiple priorities within a fast paced and high volume environment and make good decisions
• Ability to work in a team environment
• Knowledge of small business environments, workflows and challenges preferred
• Basic knowledge of accounting principles preferred
• Previous experience in technical support is preferred
• A High School diploma or GED is required

• Preparation of new business presentations
• Business research
• Valuation analysis
• Improving the quality and timeliness of all client-related work
• Preparation of Confidential Offering Memoranda
• Spreadsheet, business plan, budget and forecast preparation and analysis  

• Outstanding undergraduate academic performance (3.5 GPA or better on a 4.0 scale)
• Highly motivated with a strong desire to be the “best of the best”
• Meticulous attention to detail and strong analytical ability
• Excellent written and verbal communication skills
• Ability to work a demanding schedule
• Ability to work independently and collaboratively