当你试图为一个工作找到优秀的责任人（这是最好的情况）而无法达成时，要任命2—3位可信度高、肯努力取得工作佳绩、不惧相互争辩并愿意在必要时把分歧向上提交的责任人。然后设计一种制度，让他们之间相互制衡。尽管这不是最优的模式，此类系统至少可以确保有很大的概率把问题甄别出来，以便进一步检查和解决。
In situations where you're unable to identify one excellent Responsible Party for a role (which is always best), find two or three believable people who care deeply about producing excellent results and are willing to argue with each other and escalate their disagreements if necessary. Then set up a design in which they check and balance each other. Though it's not optimal, such a system will have a high probability of effectively sorting the issues you need to examine and resolve. 

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