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Job Summary
Technical Support Engineer
Customer support, testing and calibration of flow measurement meters and systems. Provide support other departments as needed.
Key Responsibilities
  • Technical support on our legacy products through  phone, email and other communication channels
  • Support sales team with technical related issues, help sales team to select the proper product model or recommend the optimal system solution for client’s application
  • Provide on-site service to customers for  installation supervision, programming and training. May need 10-20% travel
  • Manage and maintain the return (RMS) products. Develop, maintain and monitor procedures for all support cases
  • Conduct hardware/software testing and lab  calibration
  • Meter assembly including wiring batteries, PCB potting and solder iron connection
  • Assist engineering, manufacturing and S&H as needed.
Required skills
  • Electronics, hardware, software  or mechanics
  • Electronic testing, software testing. Familiar with MS Office
  • Excellent verbal and written communication skills
  • Associates or higher degree in electrical engineering, mechanical engineering or similar experience
Desired skills
  • Customer-phone technical assistance experience. Informative and proactive customer support
  • Soldering experience
  • Strong problem solving, organization and analytical skills
  • Being sensitive to international customers whose primary language is not English. Speak Chinese is a plus.
Desired attributes
  • Very good organization skill, keep work place clean and well organized and functional
  • Self-motivated, and proactive
  • Disciplined-accomplishes assigned tasks in the allotted time
  • Works well with other team members. Respectful to co-workers
  • Punctual, adheres to break and lunch schedules
  • Works safely and follows rules and procedures
  • Sense of urgency to quickly solve customer problems in satisfactory manner.
Other information about the job
  • Requires pushing carts and pallet jacks from time to time
  • Might require working outside normal company hours to support international customers.
Please send your resume to
[email protected]
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