Hiring | Technical Support Engineer of Spire Metering Technology
Technical Support Engineer
Customer support, testing and calibration of flow measurement meters and systems. Provide support other departments as
needed.
- Technical support on our legacy products through phone, email and other communication channels
- Support sales team with technical related issues, help sales team to select the proper product model or recommend the optimal system solution for client’s application
- Provide on-site service to customers for installation supervision, programming and training. May need 10-20% travel
- Manage and maintain the return (RMS) products. Develop, maintain and monitor procedures for all support cases
- Conduct hardware/software testing and lab calibration
- Meter assembly including wiring batteries, PCB potting and solder iron connection
- Assist engineering, manufacturing and S&H as needed.
- Electronics, hardware, software or mechanics
- Electronic testing, software testing. Familiar with MS Office
- Excellent verbal and written communication skills
- Associates or higher degree in electrical engineering, mechanical engineering or similar experience
- Customer-phone technical assistance experience. Informative and proactive customer support
- Soldering experience
- Strong problem solving, organization and analytical skills
- Being sensitive to international customers whose primary language is not English. Speak Chinese is a plus.
- Very good organization skill, keep work place clean and well organized and functional
- Self-motivated, and proactive
- Disciplined-accomplishes assigned tasks in the allotted time
- Works well with other team members. Respectful to co-workers
- Punctual, adheres to break and lunch schedules
- Works safely and follows rules and procedures
- Sense of urgency to quickly solve customer problems in satisfactory manner.
- Requires pushing carts and pallet jacks from time to time
- Might require working outside normal company hours to support international customers.
Please send your resume to
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