如果某个人总是失败,那一定是因为缺乏训练或能力不行。到底是哪一种呢?他在哪一步出了问题呢?不同步骤需要的能力是不一样的,如果能确定他缺失的是哪种能力,你就朝着确诊方向大大地前进了一步。
If a person is chronically failing, it is due to a lack of training or a lack of ability. Which is it? At which of the five steps did the person fail? Different steps require different abilities and if you can identify which abilities are lacking, you'll go a long way toward diagnosing the problem.

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