在某些情况下，员工会容忍不可接受的问题，因为觉得要解决问题过于艰难。然而，与根本不解决相比，解决这些不可接受的问题更容易办到，如果不解决，会导致更多压力，导致工作量增多，持续出现更多的不良后果，你可能为此丢掉工作。因此，要记住管理的第一条原则：需要了解涉及你的机器运行的反馈，或者把问题解决掉，或者提交上一级解决，如果形势需要，要一遍又一遍地解决。要把问题提出来，交给问题解决能手去处理，没有比这更简单的其他方法。
In some cases, people accept unacceptable problems because they are perceived as too difficult to fix. Yet fixing unacceptable problems is a lot easier than not fixing them, because not fixing them will lead to more stress, more work, and chronic bad outcomes that could get you fired. So remember one of the first principles of management: You need to look at the feedback you're getting on your machine and either fix your problems or escalate them, if need be, over and over again. There is no easier alternative than bringing problems to the surface and putting them in the hands of good problem solvers.
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